Last updated: 1 June 2026
Contents
1. Acceptance of Terms 2. Our Services 3. Eligibility 4. Your Account 5. Orders and Payments 6. Delivery 7. Refunds and Cancellations 8. Prohibited Use 9. Intellectual Property 10. Limitation of Liability 11. Governing Law 12. Changes to These Terms 13. Contact UsBy accessing or using the Hopetel website (hopetel.co.za) or any of our mobile applications or services, you agree to be bound by these Terms of Service and all policies incorporated by reference, including our Privacy Policy, Cookie Policy and Acceptable Use Policy. If you do not agree, you must not use our services.
Hopetel provides SIP-based virtual business phone line services on a month-to-month subscription basis (Starter, Business and Pro plans) to South African businesses and individuals. We act as your VoIP service provider and are responsible for provisioning and supporting the service.
You must be at least 18 years old and a resident of South Africa to use our services. By creating an account you confirm that you meet these requirements. Hopetel reserves the right to suspend or close accounts that do not meet eligibility criteria.
All prices on the website are displayed in South African Rand (ZAR) and include VAT at the applicable rate unless otherwise stated.
Your VoIP service and SIP credentials are provisioned electronically and linked to the account details you provide at checkout. Activation is typically instant but may take up to 30 minutes depending on network conditions. If activation fails within 2 hours, please contact our support team via the Contact Us page.
Hopetel is not liable for delays caused by upstream telephony providers or circumstances beyond our reasonable control.
Because VoIP subscription activations are digital services provisioned instantly, orders cannot be cancelled once activation has been initiated. Refunds are considered only where:
Refund requests must be submitted within 7 days of the order date via our support ticket system. Please see our full Refund Policy for details.
You agree not to use Hopetel's services to:
Please see our Acceptable Use Policy for a full list.
All content on hopetel.co.za — including text, graphics, logos, images and software — is the property of Hopetel (Pty) Ltd or its licensors and is protected by South African copyright law. You may not reproduce, distribute or create derivative works without our express written permission.
To the maximum extent permitted by South African law, Hopetel's total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, consequential or punitive damages.
Nothing in these Terms excludes liability that cannot be lawfully excluded under the Consumer Protection Act 68 of 2008.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts, without prejudice to your rights under the Consumer Protection Act.
We may update these Terms at any time. Continued use of our services after the revised Terms are posted constitutes acceptance. We will notify registered users of material changes by email.