Effective date: 1 June 2026 · Version 1.0
1. Overview
This Acceptable Use Policy ("AUP") sets out the rules for using Hopetel's website, applications and services (collectively, "Services"). By using our Services you agree to comply with this AUP in addition to our Terms of Service.
This policy exists to protect Hopetel customers, our platform, our telephony partners and the public.
2. Permitted Use
You may use Hopetel's Services only for lawful personal or business purposes, including:
- Subscribing to Hopetel's VoIP business phone line plans for your own business or personal use.
- Accessing your account dashboard to view order history and manage your profile.
- Contacting support through authorised channels (ticket system, email, live chat).
3. Prohibited Activities
You must not use our Services to:
⚠️ Violations may result in immediate account suspension, order cancellation, and referral to law enforcement.
- Fraud and payment abuse: Use stolen, fraudulent or unauthorised payment credentials; initiate chargebacks in bad faith; exploit pricing errors.
- Account abuse: Create multiple accounts to circumvent purchase limits or promotions; share accounts between multiple users.
- System attacks: Attempt to probe, scan or test the vulnerability of our systems; conduct denial-of-service attacks; scrape our website automatically without permission.
- Impersonation: Impersonate Hopetel, its staff, or another customer.
- Spam and harassment: Use our contact channels to send unsolicited bulk messages or harass staff.
- Illegal activity: Use our Services in connection with any activity that violates South African law, including the Electronic Communications and Transactions Act (ECT Act), RICA, or the Cybercrimes Act 19 of 2020.
- Money laundering: Use Hopetel transactions to launder money or finance criminal activity.
4. Fraud Prevention
Hopetel employs automated fraud detection. Orders that trigger fraud signals may be delayed for manual review or cancelled without notice. We share fraud-related data with payment processors, telephony providers and South African law-enforcement agencies as required by law.
5. Enforcement
We reserve the right to take the following actions for violations of this AUP:
- Issue a warning.
- Suspend or permanently terminate your account.
- Cancel pending or recent orders and reverse activation where technically possible.
- Withhold refunds where fraud is confirmed.
- Report violations to the South African Police Service (SAPS), the South African Banking Risk Information Centre (SABRIC), or other relevant authorities.
6. Reporting Abuse
If you believe someone is misusing Hopetel's platform, please report it to us at [email protected]. All reports are treated confidentially.
7. Changes to This Policy
We may update this AUP at any time. The revised policy will be effective from the date posted. Continued use of our Services constitutes acceptance.